Author Vir Sanghvi shared his frustrating experience with Air India on social media and asked how many times the airline has done such things to other passengers.
Sharing an update on his booking with the airline, which showed he had been downgraded, Sanghvi wrote in a post on so many passengers? Why would premium passengers book on @airindia? Isn’t it time for Campbell Wilson to actually run the airline? This never happened regularly until @TataCompanies took over.
His post immediately struck a chord with other users, with one commenting: “I feel @airindia still functions like the public sector even after privatization. Government VVIPs emphasizing upper classes push fare-paying passengers to lower classes. I hope I am wrong, but the actions do not appear to appear to be those of a private operator.”
Sanghvi replied, “Nothing to do with private or public. Bad management at the top is bad management at every level. Very different from the Tatas.
Another user also pointed out a personal anecdote. “@airindia service is the poorest ever. They don’t even warn and the passengers suffer enormously. In my case, an elderly person, my 86 year old grandfather had to wait 6 hours without a wheelchair even though we had paid for the service. And the airline takes no responsibility,” she wrote.
The airline in its response wrote, “Dear Mr. Sanghvi, Thank you for your time on the call. As requested, we have provided you with details of the business class upgrade prices. Rest assured that you are entitled to a full refund in the event of cancellation or compensation in the event of a downgrade to economy class. The inconvenience this has caused you is deeply regretted and we appreciate your kind understanding.
