ServiceNow expands AI offerings with pre-built agents, targeting broader enterprise adoption

Serve believes that more areas within a company can benefit from agentsAnd as it improves its agent platform and makes acquisitions, the company plans to double even more on agents.

ServiceNow announced the acquisition of Moveworks Tuesday With the new agent capacities. He also rendered his orchestration platform generally available and announced his intention to integrate research on the company.

Amit Zavery, ServiceNow CPO, told Venturebeat that the company sees a lot of potential in the infrastructure around AI.

“There are a lot to do in this space and [this new] Liberation has a lot of capacity around AI agents, “said Zavery. “These are the fundamental elements of a platform, and it is something that we will continue to double [on] and invest.

ServiceNow has added new agents to its pre-constructed AI Library, including a new security operations agent (Secops), a set of autonomous change management agents and a network test and repair agent. The company has also updated its orchestrator AI Agent and its AI agent studio, adding new features and making them generally available.

Wider agent

ServiceNow offers predefined agents for specific teams and also helps customers build their own. The company first announced its Library of AI agents In September and continuously added to this library.

The Secops agent “would ideally help” would help eliminate repetitive tasks and allow the Secops teams to concentrate quickly on stopping real threats, “said Zavery. Management agents of autonomous changes will generate personalized implementation and tests, while the proactive test network and repair the agent of AI decomes, detects and diagnoses network problems before performance.

These new agents automatize more areas of an organization, and Zavery said that ServiceNow “sees many new cases of use emerging as we see this value for customers”. The company hopes that agents will help employees interact with them differently.

Zavery said that its MoveWorks acquisition and its update agent platform allows serviceNow to expand agency capacity in search of a business, using agents to find information that an employee needs on their organization.

“This is where Moveworks helps us to enter and double our investment in AI in the future,” said Zavery. “We are the leader in workflow and have a lot of data capabilities. We have made a lot of delivery linked to use cases linked to the AI ​​and very competent. For everything to remain intact and it accelerates some of these things, especially around AI. »»

Improved orchestration

ServiceNow also opened his AI agent orchestrator and agent studio AI to general availability. The platforms help organizations to create agents, on board and to coordinate them.

Users can now refer to an analytics dashboard to view the use, quality and value of AI agents. In a demo to journalists, the vice-president of AI and innovation Dorit Zilbershot said that administrators could clearly see how many tasks firm and determine if it works according to the plan.

Agent AI studio has now guided instructions, which, according to society, makes it “easier than ever to design and configure new AI agents using natural language descriptions”.

ServiceNow has long recommended that the agents are part of the workflow of an organization. He also supports “”Invisible agents“- When employees interact with agents but do not necessarily know what these agents do to accomplish their tasks.

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