A few Mobile Customers with older plans have learned yesterday that their invoices will see an increase per $ 5 starting with their invoices from April or May. It comes after the company Academled prices last June On other inherited plans.
According to a memo obtained by CNET and written by Jon Freier, president of the T-Mobile consumer group, affected customers were informed on March 13 of the increase in rates. Only those who have received an opinion will see the increase. The plans are exactly plans in this action remains in the air.
Freier quotes “the increase in costs in recent years” as the pulse behind the price push. Other carriers are faced with the same opposite winds, such as Verizon Last December And this Januaryand at & t last January And June.
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What inherited plans obtain the increase in rates?
Based on T-Mobile’s communication with staff, it is not clear how customers can expect to see $ 5 to $ 5 on their lines on coming declarations. If you have received a notification by SMS or by e-mail, T-Mobile Plan the update of 5LT prices Page indicates that the change comes into force on April 2 and includes some FAQs below.
People who subscribe to the current range of T -Mobile plans – Go5g, Go5g Plus and Go5g Next – will not see this price change. The increase does not apply either to anyone with the company price locking guarantee or a free promotional line on its account; The memo refers to the number of people not affected by the increase as in the “millions of customers”.
In a Reddit R / Tmobile MegathreadCustomers have come with which they have plans and if they have received the notification. (In many cases, people say that their plans did not seem to be affected, only to add something like: “modify: too bad, I have just received the email.”) The mentioned plans include:
- Magenta Max
- T-Mobile one and a
- Simple choice
- ONPLUS promotional plan
- Inherited sprint plans
Apparently contrary to the T -Mobile note, some people report that their free lines also earn the costs of $ 5 – but this is offset by a $ 5 credit.
Although T-Mobile claims that plans with “prices lock” or “unpaid promise” are not affected, some customers have received the notification of cost increase. According to the company’s FAQ, the message seems to be that if you don’t like change, you can leave and T-Mobile will cover some of the costs: “[S]Could you decide to leave now, we will pay the recurrent service fees of your last month if you let us know within 60 days. “”
Sprint plans were under an agreement in certain states so as not to increase rates for a period of five years, which expires on April 1, according to The mobile report; These new increases come into force on April 2.
This is the second increase in the line in one year
Even by deleting the current and free plans of the calculation, the number of customers affected is unknown. Apparently, the increases last June have not been applied to all inherited plans. Freier says in the memo that T-Mobile ends the initiative started last year.
Freier also says that “no line which has received a preliminary increase will receive an additional adjustment within the framework of this initiative”. So, if you saw an increase of $ 5 compared to your old plan last year, this change will not be added in addition to that.
The note notes that some people “who had a price adjustment to products other than smartphones can have an adjustment on an old telephone plan”. This would include someone who saw an increase of $ 2 last year on a cell watch plan, for example. This new price increase would not be added in addition to this, but the $ 5 could be applied to another line on this account.
Even if the increase in rates is applied, T-Mobile says that all the existing advantages and the types of rate plan will remain the same.
In the past, people had the possibility of contacting customer support and postponing the attempted T-Mobile Move them to more recent and high price planswhich finally led to the company Repel this strategy. But this increase, like that of last year, is automatically added to affected accounts.
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