United offers to waive rescheduling fees for customers affected by EWR disruptions

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United Airlines proposes to give up certain costs for customers who have endured massive delays and cancellations at Newark Liberty International Airport.

The airline announced on Tuesday that customers affected by disturbances are eligible for reprogramming at no additional cost.

“You can reprogram your trip and we will give up change costs and differences in prices,” notes the United website.

“But, your new flight must be a united flight at the start between April 30, 2025 and May 12, 2025. Tickets must be in the same cabin and between the same cities as the origin.”

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Hover against Newark Skyline

A United Airline plane takes off at Newark Liberty International Airport in front of the horizon of Lower Manhattan and a World Trade Center in New York on February 20, 2025, in Newark, NJ (Getty Images / Getty Images)

United is one of the many major airlines faced flight disruption At Newark Airport due to technology and staff problems.

Hundreds of flights have been canceled or delayed since Thursday. Over 500 flights In and outside Newark were delayed on Thursday only and at least 200 others were canceled.

Friday, in a letter, the CEO of United Airlines, Scott Kirby, alerted customers of “dozens of diverted flights, hundreds of delayed and canceled flights and, worse than all, thousands of customers with disturbed travel plans”.

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United Airlines Boeing 737 Max 9

A United Airlines Boeing 737 Max 9 plane parked at a door at Newark Liberty International Airport in Newark, NJ, March 19, 2024. (Biting Angus / Bloomberg via Getty Images / Getty Images)

“It is disappointing to make other cuts to an already reduced calendar in Newark, but as there is no way to resolve the short term FAA staff structural problems, We believe that there is no other choice to protect our customers, “said Kirby.

On Tuesday, the American representative Andy Kim, DN.J. told Fox Business that his staff was in contact with the FAA on travel disturbances.

“Our team contacted the FAA to obtain answers on the measures they take to resolve this situation,” said Kim. “Your family deserves to know that when you fly, you will be safe and you will get there in time. We will continue to support to make sure that this happens.”

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Newark airport tour from March 2024

The FAA air traffic control tower at Newark Liberty International Airport in Newark, NJ, March 19, 2024. (Biting angus / bloomberg / getty images)

Fox Business contacted United for additional comments.

Charles Creitz and Danielle Genovese de Fox Business contributed to this report.

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