Xbox Cloud Gaming Outage: Here’s Why Your Queue Is So Long

Xbox Cloud Gaming the service has been down since Thursday, according to the official Xbox Support Twitter account. It looks like the service, which lets you play Xbox games on phones, tablets, and other devices, is slowly coming back. But we’re not 100% yet.

The Xbox Support Account tweeted On Thursday, he was aware of issues with the launch of Cloud Gaming titles. On the Xbox Status Pageit showed that the issue started at 1:42 p.m. ET/10:42 a.m. PT and is still being addressed with a resolution stating that it is “pending.” The Xbox Support Account tweeted On Friday morning, it was announced that people trying to launch a game would see long queues, but that it shouldn’t take as long as reported.

“Users may experience an incorrectly high wait time when attempting to launch a cloud gaming title,” the account states. “Our teams expect users to be able to log in faster than the stated high time.”

When launching a game — for example, Call of Duty: Black Ops 6 — the queue page is displayed. In one case, the waiting time was more than 3 hours. On typical days there are virtually no lines. When there is one, it usually lasts a few minutes.

Learn more: How to use Double XP Tokens in Black Ops 6 and Warzone

A thread on r/xcloudthe Xbox Cloud Gaming subreddit, showed that users were unable to play games on the service, whether on their Android, iOS, Windows, Mac and other devices. The problem also appears to be global, with people in Germany, Costa Rica and Brazil reporting being unable to use the service.

Xbox Cloud Gaming is included with a Xbox Game Pass Ultimate Subscription. It’s unclear whether the influx of new Xbox owners starting around Christmas could have caused a problem. Ten years ago, both Xbox Live and PlayStation Network fell over Christmas, but this was attributed to a cyberattack carried out by a group of hackers.